FAQ
Frequently Asked Questions (FAQ)
Q: How do I pay for my order?
A: Pay via M-Pesa Express on txsauto.com or or Via Boxleo Courier Services provided by delivery personnel.
Q: Why is a deposit required?
A: A deposit is required at checkout to secure your order and prevent cancellations, as products are shipped and reserved locally at your request.
Q: How long does delivery take?
A: 1–3 business days within Kenya, with free shipping on orders over KES.2,500
Q: What if I receive the wrong or defective item?
A: Contact us (support@txsauto.com) or Whatsapp (0727351357) within 14 days and we'll arrange for courier to collect and refund or replace if the item is non-functional, wrong, damaged, defective, missing parts, or differs from the website description.
Q: How do I pay for my order?
A: Pay via M-Pesa Express on txsauto.com or or Via Boxleo Courier Services provided by delivery personnel.
Q: Why is a deposit required?
A: A deposit is required at checkout to secure your order and prevent cancellations, as products are shipped and reserved locally at your request.
Q: How long does delivery take?
A: 1–3 business days within Kenya, with free shipping on orders over KES.2,500
Q: What if I receive the wrong or defective item?
A: Contact us (support@txsauto.com) or Whatsapp (0727351357) within 14 days and we'll arrange for courier to collect and refund or replace if the item is non-functional, wrong, damaged, defective, missing parts, or differs from the website description.