Consumer Rights
TXS Auto Limited registered under the laws of Kenya with its principal office at Karen, Nairobi, Kenya is committed to upholding your rights as outlined in Article 46 of the Constitution of Kenya 2010 and the Consumer Protection Act, 2012.
This means you are entitled to:
Goods of Reasonable Quality: Our products are of superior quality and ensure durability and performance.
Clear Information: We provide full product details and transparent pricing on txsauto.com
Protection of Economic Interests: Your deposit, full payment, or down payment (via M-Pesa Express) is secure and refundable for eligible returns (non-functional, wrong specs/color, damaged, defective, missing parts, wrong item, different from website, wrong color/size/fit, excess quantity) within 14 days where exchange is not possible.
Timely Delivery: Products are delivered within 1–3 business days. If you don’t receive your order within 7 business days (maximum window), contact us at support@txsauto.com or WhatsApp 0727351357. We’ll resolve the issue within 3 days or provide a full refund.
Escalation: If your issue remains unresolved after contacting us, you may escalate to the Competition Authority of Kenya (CAK) at www.cak.go.ke or via their consumer complaint form (https://www.cak.go.ke/consumers/consumer-protection). The CAK investigates complaints about delayed deliveries or unfair practices, ensuring your rights to compensation for loss or injury are protected.
This means you are entitled to:
Goods of Reasonable Quality: Our products are of superior quality and ensure durability and performance.
Clear Information: We provide full product details and transparent pricing on txsauto.com
Protection of Economic Interests: Your deposit, full payment, or down payment (via M-Pesa Express) is secure and refundable for eligible returns (non-functional, wrong specs/color, damaged, defective, missing parts, wrong item, different from website, wrong color/size/fit, excess quantity) within 14 days where exchange is not possible.
Timely Delivery: Products are delivered within 1–3 business days. If you don’t receive your order within 7 business days (maximum window), contact us at support@txsauto.com or WhatsApp 0727351357. We’ll resolve the issue within 3 days or provide a full refund.
Escalation: If your issue remains unresolved after contacting us, you may escalate to the Competition Authority of Kenya (CAK) at www.cak.go.ke or via their consumer complaint form (https://www.cak.go.ke/consumers/consumer-protection). The CAK investigates complaints about delayed deliveries or unfair practices, ensuring your rights to compensation for loss or injury are protected.